Missed calls cost conveyancing solicitors the instructions they never knew they had.
A conveyancing phone rings for three reasons: a buyer or seller wants a quote, a client wants to know where their matter is, or an agent or the other side wants an answer now. When all three land in the same hour, one goes to voicemail. Klyp for Solicitors answers the overflow in your firm's name, sorts the caller, takes what matters and sends it to your team within 60 seconds.
The call you miss is rarely the one you think.
Most firms assume a missed call is a client chasing who will ring back. The expensive one is the couple who have just had an offer accepted, have three firms' prices open on a laptop, and are ringing each in turn. They do not leave a message. They instruct whoever picks up and sounds organised.
The quote call
The agent has said "get a solicitor lined up today". The caller wants a price, a rough timescale and a sense that someone is in charge. If the line is engaged, the next firm on the list gets the instruction.
The chase call
"Have the searches come back?" "Has the other side replied?" Short, frequent, and arriving in waves after every agent email. Each one that hits voicemail becomes a second call, then a complaint.
Exchange and completion
On a busy Friday a small team is on the phone to lenders, agents and removals until the last key is released. That is exactly when a new buyer rings about next month's purchase.
of complaints accepted by the Legal Ombudsman in 2025/26 were about residential conveyancing, the largest share of any area of law. Poor communication featured in 24% of complaints and delay in 22%.
Legal Ombudsman, 2025/26 annual complaints data and insight.of a conveyancer's time is spent chasing other parties or being chased by them, according to interviews with 100 residential conveyancers.
Landmark Information Group, reported by Legal Futures, October 2024.of more than 230 conveyancing firms rung by mystery shoppers did not answer promptly and route the caller to the right place. Only 13% gave a quote on the call.
Conveyancer Insights study, reported by Today's Conveyancer, August 2023.Sort the caller first, then take the right details.
Conveyancing calls are not all worth the same, so the assistant does not treat them the same. It works out who is ringing, then asks the questions your team would ask, and no more.
Overflow, not replacement
Your phone system diverts to your Klyp number only when nobody picks up within a set number of rings, every line is busy, or the office is closed. Your receptionist keeps answering as usual.
New enquiries, captured properly
Buying, selling or both; the property address or area; the agreed price; the estate agent; whether a mortgage is involved; the hoped-for timescale; whether they have had other quotes. Enough for a fee earner to ring back with a figure, not a list of questions.
Clients and third parties, handled carefully
An existing client gets a courteous message taken against their name and property. An agent, broker or the other side gets the same, with the matter reference. The assistant never reads out where a matter is, confirms an exchange date or discusses funds.
A summary your caseworker can act on
Each call arrives as a short email and text: who rang, which route it was, what they said and when to ring back. Anything you flag as urgent, such as a completion-day call, is texted straight to the named fee earner.
Not sure how many calls you are losing? Run the numbers on the missed call calculator for law firms. If your private client team has the same overflow problem, the wills and probate enquiries guide covers that side.
Built for a regulated firm, not a call centre.
No file information to third parties
Agents and brokers will try to get a progress update from whoever answers. The assistant does not have your case files. It takes the message and leaves the update to your team, which keeps client confidentiality where it belongs.
No legal advice, no quotes it has not been given
It never gives legal advice. It will not tell a caller whether a lease is short, whether they need a survey or what stamp duty they owe. If you choose, it can point callers to your published prices; otherwise it books the quote call for a fee earner.
Honest about what it is
It answers in your firm's name and never pretends to be a person. If a caller asks, it tells them it is an AI assistant working for the firm. Anyone who would rather speak to a person is promised a call back, and your team gets the details.
Missed calls in conveyancing: common questions
Will it give conveyancing quotes over the phone?
Only what you tell it to. Most firms let it explain where their published fee list is and take the details for a proper quote, which a fee earner then rings through. It never makes up a figure or adds disbursements it has not been given.
Will estate agents and brokers put up with it?
They want their message to land, and it does. The agent gives the property, the client's name and what they need, and it reaches your caseworker in under a minute with the matter reference attached. That beats a voicemail picked up at four o'clock.
What does it cost?
£247 a month, monthly rolling. No long contract and no per-call charges, so a busy completion Friday costs the same as a quiet Tuesday.
See how it fits around the rest of the firm on the Klyp for Solicitors page.